Sewer Service

Our office will be closed on Monday, February 15, 2010 in observance of President's Day. Sewer Bill Payment Options

Ordinance #5717 - Sewer Service Charges

General Information
The City of Reno provides quarterly billings to all of our commercial and residential customers for sewer use.  Quarterly bills are issued in January, April, July and October with the due date for each quarter printed on the bill.

Our customer service center is located at Reno City Hall , One East First Street, Second Floor.  Our hours of operation are 8 a.m. to 5 p.m., Monday through Friday. 

Prepayments
Bills are mailed out the first month of the quarter and the amount is due no later than the last day of that quarter to avoid a 15% penalty.

Prepayments for the sewer fees are welcome. Please submit your payments in the current form you are now using.

Fees for the year 2009 and due dates are listed below:

Single Family Home Flat Rates
Quarter 1 (Jan. 1 to Mar. 31) $84.24
Quarter 2 (Apr. 1 to Jun. 30) $84.24
Quarter 3 (Jul. 1 to Sep. 30)  $84.24
Quarter 4 (Oct. 1 to Dec. 31) $87.51
Total fee for 2009               $340.23

Multi Family Home Flat Rates
Quarter 1 (Jan. 1 to Mar. 31) $69.51
Quarter 2 (Apr. 1 to Jun. 30) $69.51
Quarter 3 (Jul. 1 to Sep. 30)  $69.51
Quarter 4 (Oct. 1 to Dec. 31) $72.19
Total fee for 2009               $280.72

Account Changes
Changes to sewer accounts (commercial or residential) such as address changes can only be done in writing. Please submit your changes to PO BOX 7 Reno, NV 89505 including your name, account number, mailing address as well as the address for which you are making the change

Establishing an Account
For Existing Accounts (Change of Ownership):  In most cases the title company involved in your property purchase will notify the City of Reno regarding the transfer of ownership of the property and assist us in establishing your account.  If you have any questions regarding the transfer, contact your title company or our office at the number above.

For New Accounts (Primarily New Construction):  If you are utilizing the services of a title company, then in most cases the title company will notify the City of Reno regarding the establishment of your account.  If you are not using a Title Company, then you should contact the City of Reno directly to establish your account.

Sewer User Charges
The purpose of the sewer user charge is to recover administration, collection, treatment and disposal, operation, maintenance, and repair and replacement costs, and costs connected to the City of Reno and Sparks jointly owned Truckee Meadows Water Reclamation Facility National Pollutant Discharge Elimination System Permit and State Water Quality Standards, and it is distributed based on volume and equivalent domestic strength wastewater.  The operation and maintenance costs will be distributed to the users as a monthly service charge.

User fees are billed in accordance with Reno Municipal Code (RMC) Section 12.16.120 for Dwelling or Residential Units and Section 12.16.130 for Industrial/Commercial Users.  Please refer to the RMC on-line for the most current rates.

Notification of Charges Attributable to Wastewater Treatment Services
This section of your billing shows the distribution to the various wastewater treatment services as follows:

• Funds for OPERATION, MAINTENANCE & REPLACEMENT: Provide for the administration, operation, maintenance and minor replacement of the sewage plants, pumping stations and collection system.
• Funds for CAPITALIZATION: Provide for debt service, depreciation, major replacement, the storm drain system and all other costs required to maintain the ability to continue providing services.
• Special charges for O M & R:
• Commercial "Service" – basic charge for commercial billing.
• Other Sources – refer to commercial locations which have a private water supply with discharges to the sewers.
• Meter Read – charge for reading meters for other source water systems and unsewered water allowances.
• Surcharges – are included in the actual billed rate for commercial/industrial user fee rates.
• Permits – All commercial discharges require a permit that is an annual fee based upon the hazard class of the commercial installation.