The City of Reno created Reno Direct, a non-emergency call center, to assist you with City government service requests and general information. Contacting Reno Direct will ensure that your request, suggestion or issue will get routed to the appropriate department.
You can create a service request using our online form. Just click on Submit Online Service Request to get started.
If you prefer to call us, our customer service representatives are available weekdays from 6 am to 6 pm. We look forward to hearing from you.
Please note: Third party vendors such as www.seeclickfix.com or similar sites are not affiliated with or otherwise authorized by the City of Reno to respond to citizen inquires. Individuals requesting service through these websites may receive erroneous or incomplete responses or no response at all.
Contact Reno DirectPhone: 775-334-INFO (4636)TTY: 775-333-7701Hours: 6 am - 6 pm | Monday - Friday Email: renodirect@reno.govFax: 775-334-3124